About

FAQ

• Where is the store based?

  Kecamatan Semarang Barat, Indonesia

• Do you accept orders placed outside of the US?

  We sure do! We offer worldwide shipping.

• Production & Fulfillment

  All items are made to order and fulfilled by Printful, our production and fulfillment partner.

  - Products are printed only after an order is placed
  - This helps reduce waste and ensures quality control
  - Fulfillment locations vary depending on each customer's destination

• How long will it take to receive my order?

  Once shipped, US domestic orders will take anywhere from 2 to 10 business days to arrive, depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• International Import Fees

  International orders may be subject to customs duties or import taxes, depending on your country’s regulations. These fees are not included in the item price or shipping cost, and Customers are responsible for any additional charges imposed by local authorities

• Do you accept return and exchange?

  Our products are thoughtfully crafted with a commitment to quality that reflects our values of mindful living. As each item is made to order with intention and responsibility, we do not accept returns or exchanges.

• Suede Yoga Mat Care

  Regular Cleaning: After each yoga session, lightly shake your mat to remove any loose debris or dirt. This prevents particles from embedding into the mat's fibres.

  Spot Cleaning: For light stains or areas with reduced grip, use a damp cloth with gentle soap or a vinegar-water solution to spot clean the affected areas. Gently rub the cloth over the stains or areas that need extra grip.

  Deep Cleaning: Periodically, especially after hot yoga or intense HIIT workouts, it's a good idea to give your mat a more thorough cleaning. Use a mixture of mild soap and water, applied sparingly, on a damp cloth. Wipe down the entire mat's surface, including both sides. Rinse thoroughly with clean water to remove any soap residue.

  Avoid Harsh Chemicals: Never use abrasive or harsh cleaning chemicals on your yoga mat. They can damage the suede surface or degrade the natural rubber base.

  Drying: After cleaning, allow your yoga mat to air dry completely before rolling it up. Avoid exposing it to direct sunlight or extreme heat, as this can damage the materials. Hang it over a railing or chair to ensure proper airflow.

  Regular Maintenance: To maintain the grip on your yoga mat, regularly brush the vegan suede surface with a soft-bristled brush. This helps to remove dirt, oils, and sweat buildup that could affect the mat's grip.

  Avoid Shoes: Keep your yoga mat a shoe-free zone to prevent unnecessary wear and tear. Shoes can cause premature fraying and damage to the suede surface. Try to keep to bare feet or indoor-only trainers.

• Intellectual Property

  All designs and artworks are original creations and remain the intellectual property of Devata Realms. Reproduction, resale, or redistribution of my artworks without permission is strictly prohibited!

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.